Help Desk Services

Technical problems can disrupt the effectiveness of best design operations, particularly if there is no dedicated support available.

Tech-Ops’ experienced IT professional provide clients with 24/7 on-call support to troubleshoot problems, manage data backup and recovery, and provide installation and upgrade assistance. These technical experts build in-house help desk operations to meet exacting client requirements.

After technical experts build in-house help desk operations to exacting client standards, Tech-Ops can recruit and staff those operations with either contract or direct hires.

Client-Based Help Desk Services

  • Assess Help Desk Needs & Develop Customize Plan
  • Design & Test Help Desk Procedures and Processes
  • Source and Implement Issue-Tracking Software
  • Install Analytic Tools
  • Create Online Diagnostic Tools
  • Develop Documentation & Training Manuals
  • Staff with Expert Technicians & Customer Service Representatives – On-site or On-call